Open source isn't about saving money, it's about doing more stuff, and getting incremental innovation with the finite budget you have.

Delta's plan to upgrade JFK facilities will improve our customers' travel experience and make it more efficient and enjoyable to travel through one of the world's premier international gateways. Our customers should make no mistake that Delta is committed to New York and that this summer's expansion at JFK is an important step in offering enhanced service to customers in most every direction we serve from New York City.

The Phoenix Project is a must read for business and IT executives struggling with the growing complexity of IT.

By 2007, Delta firmly intends to become the No. 2 carrier to Latin America and the Caribbean among U.S. carriers. Delta already holds a strong No. 2 position to Deep South America, and we're quickly closing the gap in Central America and the Caribbean. Never has there been a better time to grow service in this vibrant region of the world and to offer our customers more choices to experience the beauty, warmth and growing centers of tourism and commerce throughout the Caribbean.

The biggest single component of our turnaround is getting that fixed.

There is very, very little market share that we are backhauling from Cincinnati through JFK. To do anything more than that would not be logical. ... The major restructuring that we did is exceeding our expectation, and we are very pleased with it.

Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. We encourage our customers to make their support for Delta's first service to Africa known to help ensure a speedy approval from the U.S. Department of Transportation for this historic new route.

There's never been a company that I've wanted to leave consulting to work for other than Delta. It's a company I can feel very passionate about and feel passionate about saving.

We've reached about the limit of where we want to put load factors.

We fly people to the West and South very well now, but we don't serve the Northeast too well. To get there before, you had to either drive from these cities or you had to connect through somewhere else. This should bring in new customers.